Due to the quality of our products, ALL SALE ITEMS ARE FINAL. Non-sale items are subjected to 30 days return, in the same packaging and condition as received.
All custom wig orders are FINAL SALE. NO REFUNDS AND NO EXCHANGES unless there was a mistake on our end.
Cancellations currently aren't offered.
Returns are only offered if you received the wrong items.
If a return is approved, you will be provided with a return label. Please be sure to ship out your item(s) within 2 - 5 business days of receiving your return label. If the tracking number does not show the package has been received by the carrier within 5 business days, your return will be voided. We will not issue a refund on the item(s).
Processing & Shipping Time:
Custom Wigs 7-14 Business Days.
Ready to Ship Wigs Same Day Shipping for orders placed before 5PM EST. Next Day Shipping for orders after 5PM EST.
Wig Rejuvenation-Maintenance (Wash & Style) 5-7 Business Days after wig is received.
BYOBundles 7-14 Business Days after receiving the hair.
Hair Accessories/Lashes Same Day Shipping for orders placed before 5PM EST. Next Day Shipping for orders after 5PM EST.
*During high volume of orders please allow an additional 3-5 business days for processing time.
*Shipping time occurs after the processing period is completed.
1-2 BUSINESS DAYS via USPS Priority Mail Express.
1-3 BUSINESS DAYS via USPS Priority Mail
2-3 BUSINESS DAYS via USPS First Class Mail
(International) 6-10 BUSINESS DAYS via USPS Priority Mail or Economy International Mail