FAQ's

 When will I receive my Exotic S Collection shipment?

We ship every Wednesday for most items, so that we can coordinate your order and ensure perfecting it for packaging. Once you choose your item or items, we will show you your shipment date prior to checkout. We ship with USPS First class and priority mail. In most cases, boxes are delivered within 3-5 business days.

Does Exotic S Collection ship internationally?

We currently ship anywhere in the United States (Including places like Guam) anywhere in Canada (for an extra shipping fee).

 Is my personal and credit card information safe?

Yes, your personal information is safe. See privacy policy forum for more information.

 What is the cost for shipping fee?

There are different shipping options to choose from, whether its flat rate, priority or standard shipping. The price will be calculated based on shipping address.

 What if my order arrives with missing or incorrect item?

Customer can proceed to take picture of damage goods and proceed to the steps for a refund or exchange. See more information in return policy section.

 Can I wash the hair bundles/wig?

Yes, you can wash the hair bundles, it can be permed and it can do everything your natural hair can do.

 

 What if my order delivery was delayed?

We will deliver your order on time, under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

 How to track my order?

When your item is shipped out, you will receive a tracking number via email and/or sms. The tracking number can be used to check your shipping information.

 Will this hair hold curls well?

Yes, our hair can hold curls beautifully. We recommend buying body wave if you will be curling the hair.

Tips : Find correct temperature for the hair curling.We suggest raise the temperature little by little to test it out.Time control is very important,we suggest let the wand/curl sits on the hair around 8-10 seconds with proper temperature.